S&H Farm Supply
S&H Farm Supply uses Kenect to power 100,000+ customer conversations, collect $120K+ in payments, and drive engagement across every stage of the customer journey.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
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S&H Farm Supply
Missouri & surrounding region (6 locations)
Farm Supply, Equipment & Powersports
Text, Payments, Broadcast Messaging, & Reviews
Table Of Contents
Who is S&H Farm Supply
It hits all parts of the sales funnel. We get awareness, consideration, conversion, and even loyalty just by continuing to have conversations with customers.
— Whitney DeVaughn, Marketing Director
Challenge
Before Kenect, S&H Farm Supply relied almost entirely on phone calls to communicate with customers. This created several key challenges:
- Missed opportunities from unanswered calls— If a customer didn’t pick up, the conversation often stalled.
- Limited communication flexibility —Customers increasingly preferred texting, but S&H had no way to meet them there.
- Inefficient processes — Sales reps often had to leave the store for in-person visits, pulling them away from other customers.
- Lost service and parts revenue — Without consistent follow-up, customers could slip through the cracks on quotes, part availability updates, and service status.
- No scalable way to stay top-of-mind —Marketing lacked a direct, immediate channel to reach customers.
“We were missing the opportunity to consistently communicate… and keep customers for the add-on parts of the business.”
— Whitney DeVaughn, Marketing Director
Solution
With Kenect, S&H Farm Supply modernized the way it communicates with customers across every stage of the journey—from initial outreach to service updates, payments, and post-sale engagement. By adding text messaging, broadcast campaigns, payment links, and review tools, the team created a more convenient and consistent customer experience while improving efficiency across departments. Kenect now helps S&H stay top-of-mind, respond faster, and support more sales conversations at once.
Key features used:
- Reputation + Text
- Broadcast Messaging
- Payments
- Reviews
- Website Leads
Results
What’s the biggest difference Kenect has made for your business?
Kenect has made us a more well-rounded business. We’re able to reach more customers, across more generations, in ways we couldn’t before.
— Whitney DeVaughn, Marketing Director
The Most Robust Reputation Management Platform for Dealerships.
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