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Automotive

Austin Subaru

Austin Subaru is a top dealership in Austin, Texas, servicing 100+ cars daily. They use Kenect AI to boost retention, streamline service outreach and unlock new revenue opportunities.

“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”

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Testimonial Name
Testimonial Position
Business
Austin Subaru
Location
Austin, TX
Type
Car Dealership
Solutions
Service AI
Table Of Contents
Who is Austin Subaru?ChallengeSolutionsResults
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Who is Austin Subaru?

Austin Subaru, part of the Continental Automotive Group (CAG), is a top-performing dealership in Austin, Texas. With 60 years of community roots and one of the most loyal customer bases in the region, the store employs more than 180 team members, including 53 technicians and 23 service advisors, and services over 4,000 vehicles per month. General Manager Cody Penna has risen through the ranks over 13 years with CAG, moving from technician to master technician, service and fixed ops director, and, in 2024, GM of Austin Subaru.

We have cleaned recall lists across all store’s multiple times, which is unheard of. That’s hundreds of thousands in revenue.

— Cody Penna, GM, Austin Subaru

Challenge

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Despite strong customer demand and a high-volume service lane, Austin Subaru’s fixed operations team was constrained by manual, time-consuming outreach processes. Customer lists often contained thousands of records—requiring advisors to cold-call, email, or track them in spreadsheets. This approach created gaps in:

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• Consistently retaining out-of-warranty customers.

• Quickly capitalizing on recall and open campaign opportunities.

• Proactively filling the service lane with high-value ROs.

• Freeing BDC staff to focus on live, revenue-generating conversations.

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Solution

Referred through a trusted contact, Austin Subaru implemented Kenect Service AI to transform how they engaged with customers throughout the service lifecycle.

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With Service AI, Austin Subaru:

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• Automated outreach for service reminders, recalls, declined work follow-ups, and retention campaigns.

• Accelerated scheduling via text that let customers book without phone-tag.

• Centralized communications so every interaction was tracked and visible in one place.

• Scaled instantly—launching new campaigns or activating additional stores within a single day.

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Read even more here.

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Results

Is Kenect Service AI worth the investment?

“It costs less than one agent, yet delivers exponentially more. If you’re not using this, you’re lighting money on fire.”

‍— Cody Penna, GM, Austin Subaru

Kenect’s AI reduced manual outreach by automating service reminders, recall notices, and follow-ups—freeing staff from cold calls and spreadsheets.
Out-of-warranty service retention jumped from 8.5% to over 50%, driving hundreds of additional ROs per model year.
Staff morale improved as AI handled the heavy lifting—what once took hours of manual effort now sparks excitement and productivity.
Conversations were tracked and logged automatically, offering actionable insights for training, customer service, and recall performance.
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