Moritz Kia
Moritz Kia nearly doubled its monthly reviews and improved star ratings after switching to Kenect. Private Feedback helped resolve 300+ issues before they became public.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
Moritz Kia
Fort Worth, TX
Car Dealership
Reputation
Table Of Contents
Who is Moritz Kia?
Kenect made it easy to manage reviews across all our locations—and the impact was immediate. Our review numbers went up, our ratings improved, and we’re finally getting ahead of negative feedback before it hits the internet.
— John Capelle, Internet Director, Moritz Kia
Challenge
Despite a strong footprint, Moritz Kia wasn’t seeing the results they wanted from their previous reputation management platform. They faced key issues, including:
- Inconsistent review generation across locations
- A lack of private feedback tools to catch unhappy customers before public complaints
- Difficulty managing multiple stores within a single, scalable platform
Solution
In April 2024, Moritz Kia switched to Kenect, leveraging the DealerVault integration and activating the Managed Reputation and Private Feedback features. They also utilized Managed Disputes and the Review Carousel to increase visibility and credibility.
Results
Are you better off after switching to Kenect?
I wish we had made the switch to Kenect sooner! In the last year, we have nearly doubled our review generation and our star rating keeps going up. Allowing unhappy customers to leave private feedback is making a giant difference.
— John Capelle, Internet Director, Moritz Kia
The Most Robust Reputation Management Platform for Dealerships.
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