The Reputation Management Platform for Auto Dealers
Kenect is the only reputation management and texting platform for dealerships that was built for dealers, integrates with your systems and is backed by world-class technology and professional services. See why hundreds of auto dealers sign up every month.
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Auto Dealer End-to-End Reputation Management
Whether you want to get more reviews, get reviews on more platforms, get rid of negative reviews, respond to reviews, or just manage your reviews, Kenect can help.
More Stars Means Higher Google Ranking
Google determines where they rank dealerships based on the number of reviews and the star rating of those reviews. And if you’re not in the top 3 on Google you won’t get clicked. We’ll help you rank higher.
Eliminate Negative Reviews Before They Happen
Imagine being able to capture negative reviews before they’re posted. That’s what Kenect allows you to do. If someone is going to leave a negative review the feedback is posted privately to you. No one else sees it.
Dealers say this cuts down on their negative reviews by 40% or more.
Let us Dispute Negative Reviews For You
When we say that Kenect is an end-to-end reputation management platform, we mean it. Our Managed Reputation team will identify any negative reviews–-old or new--and go to battle to dispute them.
This process can take hundreds of hours per review. We’ll dispute it with Google and get it removed over 50% of the time.
Improve CSI Scores Instantly and Dramatically
Because of Kenect’s automated review requests, you’ll know if a customer has negative feedback in real-time, BEFORE they receive the CSI survey. That means you have a head start and you can reach out to the customer, find out what the problem was, and try to fix it, long before they give you a negative CSI score.
Dealers have had their CSI scores increase by over 30%. Total game-changer.
"Kenect helps us get reviews and saves our employees hours a day. It’s so convenient!”
Improve Your Online Reputation with Kenect
There’s a reason so many auto dealers sign up with Kenect each month. We have the best reputation management platform on the market.
Automated Review Requests
Send automated text review requests based on DMS triggers. When a customer status changes after a service ticket, or a new car is sold, send a review request automatically.
Mass Reviews
Send review requests to a large group of people at the same time. Dealers ask buyers from months or years ago to leave a positive review and dramatically improve your star ratings overnight.
Managed Reviews
Replying to every review, good or bad, is very important, but few dealerships have the time to do it. Let our Managed Reviews team of experts respond to your reviews for you at a fraction of the cost of doing it in-house.
Private Feedback
Gather negative feedback to improve your customer experience without affecting your review rating. Then send positive feedback and 5-star ratings to Google, Cars.com, DealerRater, CarFax, CarGurus, Edmunds and more.
Managed Disputes
It takes hundreds of hours and a huge amount of frustration to fight with Google on removing a negative review. Let us dispute the reviews on your behalf. P.S. We win a lot.
Texting
Text customers from your main dealership phone number. Save time. Speed up your service department. Stop playing phone tag: send photos, videos and PDFs.
The Reputation Management Platform for Auto Dealers
See why more than 10,000 dealerships use Kenect to improve their online reputation every single day.