Indian Motorcycle Charlotte
Indian Motorcycle Charlotte is consistently ranked one of the top 100 powersports dealers in America. They use Kenect to generate more reviews (200% increase).
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
Indian Motorcycle Charlotte
Lowell, NC
Powersports
Business Texting, Online Reviews, Web Leads
Table Of Contents
Who is Indian Motorcycle Charlotte?
"Especially in the Service Department, a lot of customers used to call. Now with Kenect, a 30-minute phone call becomes a 2-minute text!"
- Amanda Bramble, Marketing, Indian Motorcycle Charlotte
Challenge
Indian Motorcycle Charlotte initial challenges:
- Customers often wouldn't answer phone calls, wasting employee time and delaying the closure of service tickets
- Difficulty in generating a steady stream of online reviews and website leads
- Lack of coordination between departments when customers were transferred
Solution
Implemented Kenect platform into each department:
- Use Kenect business texting to replace outgoing and incoming phone calls with customers
- Send online review requests via text message following each sale
- Service department uses text message to inform customers of updates and coordinate pick ups.
Results
200% increase in Google Reviews
The results were almost immediate at Indian Motorcycle Charlotte. Reviews piled up and text messages replaced emails and phone calls in every department.
Text messaging became an essential part of standard operating procedure and employee efficiency/productivity increased, especially in the Service Department. Kenect further emphasized a focus on customer satisfaction.
The Most Robust Reputation Management Platform for Dealerships.
Kenect is Powered by Integrations, Partnered with OEMs, and Supercharged by AI. See how much it will impact