Back to Case Studies
RV

Humphrey RV & Trailer

Humphrey RV uses Kenect to communicate with customers faster, stay responsive while working remotely, and keep every department aligned across two locations.

“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”

Kenect Department Headshot
Testimonial Name
Testimonial Position
Business
Humphrey RV
Location
Grand Junction, CO
Type
RV Dealership
Solutions
Business texting & Reputation
Table Of Contents
Who is Humphrey RV ChallengeSolutionsResults
Share this post

Who is Humphrey RV

Humphrey RV & Trailer is an RV dealership based in Grand Junction, Colorado, known for delivering a friendly, small-town customer experience while supporting buyers through a major purchase decision. With two locations and multiple departments involved in the sales journey, the team focuses on fast, clear communication and a smooth customer experience from start to finish.

“Kenect is great. Very easy to use. I don't have any issues. Very easy to teach other employees how to use it.”

‍

— Ashley Williams, Business Manager

‍

Challenge

Before Kenect, Humphrey RV relied heavily on phone calls and email to communicate with customers. The dealership also had the ability to text through their DMS, but it wasn’t user-friendly and made it difficult for the team to stay consistent.

Phone calls often turned into voicemail tag, especially during busy season, and email wasn’t always effective—many customers simply don’t check it regularly anymore. The team needed a better way to reach customers quickly, keep conversations organized, and avoid starting from scratch when jumping into an existing customer interaction.

‍

Solution

With Kenect, Humphrey RV brought every department onto one shared platform—including sales, F&I, parts, and service—so the entire team can communicate with customers the way they prefer: text messaging.

Kenect also gave the dealership the ability to view conversation history, making it easy to step into a customer conversation without missing context. This visibility is especially valuable across departments and between locations, where multiple team members may work with the same customer over time.

‍

Results

What’s the biggest difference Kenect has made for your business?

“If you have a hot customer, you have to respond to them quick or they’re going to get bored and go to another dealership… being able to work on it remotely is one of my biggest takeaways from Kenect.”

‍
— Ashley Williams, Business Manager

‍

Increased customer engagement by meeting modern buyers where they respond fastest—text messaging instead of missed calls and crowded inboxes.
Improved speed-to-lead by enabling sales to respond to high-intent customers remotely before they move on to another dealership.
Streamlined internal handoffs by giving every department full visibility into customer conversations and context in one shared thread.
Strengthened consistency across two locations by allowing teams to review prior conversations and stay aligned on what was discussed or promised.
Built by Dealers, for Dealers

The Most Robust Reputation Management Platform for Dealerships.

Kenect is Powered by Integrations, Partnered with OEMs, and Supercharged by AI. See how much it will impact

Text us at  888-972-7422
or
Request a Demo