Brown's Elkader Chevrolet Buick
Brown’s Elkader Chevrolet Buick used Kenect to streamline review generation, boost CSI scores, and save valuable staff time with automated reputation management.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
Brown’s Elkader Chevrolet Buick
Elkader, Iowa
Car Dealership
Reputation Management
Table Of Contents
Who is Brown’s Elkader Chevrolet Buick
Kenect has helped reduce my manual work and makes it easy to retarget customers. I’m trying to get the rest of our group on it too!
— Lori, Reputation Manager
Challenge
Before implementing Kenect, the process of managing reviews was entirely manual—and sporadic. Review requests were only sent when staff had time, meaning limited visibility and few new customer reviews. Managing three different Google Business Profiles (GMBs) made reputation management even more difficult without centralized tools.
Solution
Brown’s Elkader adopted Kenect’s Reputation Management suite to simplify their outreach and increase visibility. By activating review requests and uploading custom contact lists, they were able to follow up consistently after service or purchases. Key solution features used:
- Reputation Management
- Review Request Automation
- Custom list uploads for follow-up
Results
Would you recommend Kenect to other dealerships?
I’d absolutely recommend Kenect. Support is fast, and they even helped fix issues with our GMB profile. It’s a better price than anything else we looked at, and it works.
— Lori, Reputation Manager
The Most Robust Reputation Management Platform for Dealerships.
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