North Knox Chrysler Dodge Jeep Ram
North Knox CDJR is the largest dealer in East Tennessee. They are using webchat to send pictures and videos to customers to update them on the progress in their service department.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
North Knox CDJR
Knoxville TN
Car Dealership
Business Texting
Table Of Contents
Who is North Knox Chrysler Dodge Jeep Ram?
"I had used Kenect at a previous dealership and knew we had to implement it here. 90% of our customers prefer to text us!"
- Lauren Blazer, North Knox Chrysler Dodge Jeep Ram
Challenge
North Knox CDJR had challenges:
- Customers were too busy to answer phone calls and emails
- If employees were out of office it was hard to communicate with customers and give service updates
- It took hours each day to call each customer or email them for an update
Solution
How Kenect Solved these Issues:
- With Kenect texting customers answered right away which moved along the process much quicker
- With Kenect, texts can be seen by all employees so other employees are able to give updates for those out of office
- With Kenect, texting is much quicker and was preferred by 90% of customers
Results
What has Kenect helped your business achieve?
"Kenect saves our employees hours a day - they can be in the shop, walking the showroom, or filing paperwork, and still text the customer with updates. It’s so convenient!"
- Lauren Blazer
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