North Park Subaru
North Park Subaru used Kenect's Voice AI platform to recover lost service revenue during COVID—generating over $50K in 30 days through automated recall outreach and smart, AI-driven campaign management.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”



North Park Subaru
San Antonio, TX
Car Dealership
Service AI
Table Of Contents
Who is North Park Subaru?
We are leading our district in completed recalls—and it’s all because of Kenect.
— Lou Gatti, Service Director, North Park Subaru
Challenge
In the early months of the COVID-19 pandemic, North Park Subaru’s service appointments dropped nearly 50%. With a new service director stepping in, the team faced urgent pressure to:
• Increase appointments and service revenue
• Re-engage inactive or lost customers
• Prospect recall and OEM lists without overwhelming staff
• Offset pandemic-related revenue loss without adding headcount
Solution
North Park Subaru partnered with Kenect to implement the Service AI including our Voice AI, combining AI-driven communication with recall mining, campaign design, and real-time BI insights.
Key solution features included:
• Targeted email and text campaigns to drive recall appointments
• Proprietary recall tracking to build high-opportunity prospect lists
• Real-time KPI dashboards for leadership to track ROI and appointment volume
• Smart routing and escalation to live agents only when needed
Results
Kenect helped North Park Subaru generate over $50,000 in additional service revenue in just 30 days by automating recall outreach and re-engaging lost customers.
Kenect helped us lead our district in recalls without adding extra staff—exactly what we needed during a tough time.
— Lou Gatti, Service Director, North Park Subaru
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