Customer Success Story: PAI Medical Group

Who is PAI Medical Group?‍

PAI Hair Transplant clinics are located throughout the United States and Canada and offer a full

range of hair restoration services including Hair Transplantation with our exclusive Multi-Unit Hair

Grafting™, Hair Loss Prevention Treatments or Low Level Laser Treatments for hair loss.

Challenges

PAI Medical Group had a few key challenges:

• Getting in contact with patients - no one was answering the phone!
• Having contacts sync into one place so everyone can work as a team to answer questions
• No video chat to answer patient's questions

Solutions

Kenect had solutions to solve each challenge:

• Kenect implemented business texting so customers responded much quicker
• Contacts and messages synced automatically into the Kenect system so all employees were able to see patients questions
• Kenect implemented video chat as another method of communication

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Results

All contacts and messages sync into one place for the team to see

“Because of Kenect, our employees can have open communication and work as a team to answer all of our patient’s questions!”

300+ Google Reviews since starting with Kenect

“Good reviews help boost our business immensely.”

Saves employees 3+ hours per day

“Kenect has made my job so much more efficient!”

Want to see the full success story? Click Here.

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