The average Kenect customer increases revenue 6% in the first 12 months.
Install Web Leads and see increases of 260%+ in leads from your website.
Reduce voicemails by 84% and on-hold calls by 81%. Stop making your customers wait. Let them talk to you immediately.
Some people like words, some like videos. Here's a video that explains what we do.
We're not talking about mass texting with some short code. We're talking about 1-to-1 texting, the same way you'd text your family or friends.
Schedule appointments and send appointment reminders. Send hours, maps, service updates, questions, and even pictures or videos.
The texts flow into an inbox--basically like an email inbox, but for texts. You can respond to texts, assign them to team members, and even route them to departments, individuals, or certain locations.
Kenect doesn't just capture texts, it also incorporates your Facebook and Instagram messages into one inbox--one single pane-of-glass for all your messages.
The best companies in your industry text with their customers. Be the best.
We mentioned this above, but it's so cool we thought we should mention it again.
They won't have to wait until they're out of meetings or taking care of kids to call you back. They can text you any time.
They don't want to call you or fill out some dumb form. They really really want to text you.
Our customers have 6% more revenue than their peers. That's something.
The texts show up on your customers' cell phones just like any other text does. You can respond to the texts via your Kenect inbox or on your Kenect mobile app.
This is real texting--1-to-1 conversations with your customers.
You can schedule appointments, send images, send videos, send surveys or even send invoices. That's right, you can collect payments via text.
Gone are the days when customers will call you, sit on hold, and wait. If you don't respond immediately, they'll find another company who will.
With Kenect, all the messages and texts from every channel--Facebook and Instagram--flow directly into one inbox where you can set up auto-responders and route texts to specific teams, employees, or locations.
And with Kenect's marketing attribution capabilities, you'll know what page the lead was on with they texted and how they found you.
Texting takes less time than phone calls. That's obvious.
But you can speed up your process even more with automated responses and quick replies. You can reply immediately so your customers don't get annoyed and go find a competitor.
Research shows that the first company to respond to a customer is usually the one that gets their business. Be that company.
Don't be the company that takes 4 hours to call someone back. Instead, text back immediately.