Customer Engagement AI for Dealerships
Empower service advisors with the tools they need to manage appointments, track repair orders, and engage customers for the long haul.
Customer Engagement AI Features
Kenect's Engage AI strengthens your fixed ops team by empowering service advisors to drive more repeat business and revenue through personalized AI texting and full visibility into every customer interaction.
Automated Updates and Reminders
Reduce no-shows and inbound calls with automated appointment reminders and real-time service status texts that keep customers informed from check-in to pickup, improving the overall service experience.
Recall Outreach
Reach affected customers quickly with targeted recall text campaigns that drive higher response rates and convert more appointments than phone calls or email.
Pre-CSI Pulse Surveys
Catch concerns early with quick pre-CSI text check-ins, helping your team resolve issues before the OEM survey and protect your CSI scores.
Real Results:
AI Drives Revenue and Saves Time
average increase in service center revenue per month
closer ROI penetration
hours saved per advisor per week
of recall communication handled by AI
“If I didn’t have Kenect, I’d need eight to ten more people … it’s a no-brainer.”