About Ancira Nissan

Ancira Nissan is a five-time Nissan Global Award winner, ranking among the top 50 Nissan dealers worldwide. As a high-volume operation in San Antonio, the store processes 800-900 repair orders a month with a lean team of just eight service advisors under Service Director Travis Timon. Customer-first culture and rapid text-based communication underpin their success.

The Challenge

Even with industry-leading volume, Ancira Nissan struggled to keep up with outreach and follow-up:
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“We’re very busy … touching as many customers as we can without extra personnel would cost a lot of money.”

Advisors fielded constant status calls and texts, making consistent communication the “biggest challenge … every day.”

Manual phone calls, email campaigns, and expensive mailers couldn’t reach younger customers who ignore unknown numbers and toss paper coupons, threatening CSI scores and retention.

The Solution: Kenect AI

Ancira Nissan deployed Kenect’s AI-driven texting platform to: 
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1.  Automate two-day post-service check-ins, recall notices, and declined-work reminders.
2.  Mass-text customers with scheduling links, reducing phone-tag and voicemails.
3.  Hand off complex questions to advisors while AI managed common queries.
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“It’s the best bang for the buck … Service AI now handles opportunities we don’t have the manpower to reach.”
— Travis Timon, Service Director, Ancira Nissan  

The Results

400+ extra repair orders booked in just 30 days, adding $100k in revenue.
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“It’s the best bang for the buck. I’m getting more out of this tool than I would hiring anyone else.”

Maintained top-tier CSI scores by catching issues via automated two-hour follow-up texts.
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“Sometimes you don’t even know if you’re talking to a person or not … it handles it that well. Then, when needed, it kicks it over to us without missing a beat.”

Saved the cost of 8-10 additional employees the store would have needed for manual outreach.
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“If I didn’t have Kenect, I’d need eight to ten more people… it’s a no-brainer.”

Kept service advisors focused on in-person customers instead of spreadsheets and cold calls.
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“Kenect makes my job so much easier because I don’t have to micromanage my guys—I can just log in, check conversations, and make sure customers are being taken care of.”

Human-First AI

Kenect’s Service AI empowered Ancira’s team to focus on what matters—real conversations, not repetitive tasks. With text-based outreach handling the heavy lifting, service managers could easily review conversations, step in when needed, and keep communication consistent across the board.

ROI

By replacing the need for 8–10 additional hires, Ancira Nissan gained massive operational leverage at a fraction of the cost. AI-driven outreach helped increase revenue, retention, and efficiency—without increasing headcount.