Longview Lawn and Garden
Longview Lawn and Garden is one of the most successful outdoor power equipment dealers in Texas. They use Text-to-Pay to collect over $100,000 in 2023.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
Longview Lawn and Garden
Longview, TX
Equipment
Business Texting Website Widget Review Requests Payments Broadcast Messaging
Table Of Contents
Who is Longview Lawn And Garden?
"We use Kenect daily for machine pick-ups, parts and service notifications, customer questions, payments, and much more. Our experience with quick links through Kenect has truly elevated the way we communicate with our customers every step of the way."
-Dakota Mize, Manager, Longview Lawn and Garden
Challenge
Longview Lawn and Garden had challenges:
- No one was picking up the phone
- Voicemails weren’t set up or their inbox was full
- Phone calls, emails and direct mail was taking too much time to reach customers - making communication inefficient
Solution
How Kenect solved these issues:
- Texts are typically answered within 3 seconds - making texting much more efficient than a phone call
- Kenect improved communication by allowing the Longview to text their customers with reminders, part updates, payment links, and more
- Staff can now focus on important tasks instead of making phone calls since texting is so much quicker
Results
Website Widget is Key
“We really like Kenect’s website widget tool. People can easily text us questions while checking our site. It helps us get more business because it's faster than email, and we can reply to customers quickly.”
-Dakota Mize, Manager, Longview Lawn and Garden
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