Hyundai of Albany
In just 60 days, Hyundai of Albany used Kenect Service AI to automate appointment outreach, generate $115K in new revenue, and save 2–3 hours of staff time every day.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
Hyundai of Albany
Albany, OR
Car Dealership
Service AI
Table Of Contents
Who is Hyundai of Albany?
Its highly impactful without us having to do literally anything. Kenect does such a good job we don’t even have to think about it. Set it and let it go.
— Guillermo De La Rocha, Fixed Operations Director
Challenge
Before Kenect, the team at Hyundai of Albany manually handled all service communication, including reminders and missed appointment outreach. Limited tools meant inconsistent engagement and no way to measure missed revenue. The service team spent 2–3 hours each day on tasks that could be automated.
Solution
With Kenect’s Service AI and Automotive Core Package, Hyundai of Albany automated all appointment outreach, re-engagement, and communication follow-up. Campaigns were set up with ease, and the dealership leveraged reporting dashboards to track performance and quickly adjust strategies. Key features used:
• Service AI Campaign Automation
• Appointment Rescheduling
• Dealertrack + Xtime Integrations
• Missed Appointment Recovery
• Real-time ROI Reporting
Results
What’s the biggest difference Kenect has made for your business?
Having the data in front of me to track how we are performing makes all the difference and the added time savings is incredible.
— Guillermo De La Rocha, Fixed Operations Director
The Most Robust Reputation Management Platform for Dealerships.
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