Cole Harley-Davidson®
At Cole Harley-Davidson®, they value the opportunity to create a long-term relationship with their customers, and do that by making sure to exceed your expectations.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
Cole Harley-Davidson
Bluefield, WV
Powersports
Business Texting, Broadcast Messaging, Text-to-Pay
Table Of Contents
Who is Cole Harley-Davidson®?
"Kenect has absolutely changed the way we’ve done business in every department in a very positive way!"
- Chaz Cole, Vice President, Cole HD
Challenge
Cole HD had challenges:
- Found it hard to confirm appointments via phone or email
- Old texting service could only send mass messages from a 5-digit number
- The service department couldn’t send personal messages to customers for updates
Solution
How Kenect solved these challenges:
- With Kenect, employees are able to send a quick text to the customer to confirm their appointment
- Kenect made their business phone number textable so they could text from a recognizable number
- The service department is able to text customers individually with Kenect and give quick service updates
Results
Kenect Is Helpful In Every Department
“We use Kenect in the cycle sales process daily - people are more comfortable texting than a phone call or email.
We use Kenect for developing leads and confirming appointments in service. Text-to-Pay has been great for customers to put an initial deposit and service invoices. We also use Broadcast Messaging to share specials we are currently running. It has made our business run much more efficiently!”
- Chaz Cole, Vice President, Cole HD
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