Law Firm Success Story: Dozier Miller Law Group

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"It's the little things that make a big difference, and that's what Kenect does for our clients. Texting makes it easier to contact us, easier to pay, and easier to send documents." - George Miller

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Who is Dozier Miller Law Group?

Since 1979, the attorneys of Dozier Miller Law Group have been dedicated to providing affordable, results-driven legal services in Charlotte with expertise in family law, personal injury, civil litigation, business law, estate planning, immigration and criminal defense.

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Challenge

Dozier Miller Law Group had some challenges:

• Looking for an easier way to engage with current and prospective clients
• Long client conversations over the phone
• Needed a way to simplify the intake process
• Wanted to make it easier for clients to leave online reviews

Solution

Implemented Kenect platform into entire firm:

• Made the main firm phone number a textable line for clients and employees
• Encourage clients and prospects to text instead of call
• Use texting to quickly start the intake process
• Send a review request via text message to great clients in order to generate 5-star reviews

Results

"The other big reason we wanted to use Kenect was for the reviews. The easier it is for people to leave a review, the more likely they are to do it. Texting the review requests with Kenect immediately got us to over 100 reviews on Google."

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116 Reviews Generated Over the Last 12 Months

5,219 Texts Received From Clients

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Less time spent on the phone

"Clients don't do a 20-minute phone call, they text and get right to the meat of the question."

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253% Increase in Online Reviews

"Kenect immediately got us to over 100 reviews on Google."

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Clients prefer text messaging

"I absolutely believe the data that says people prefer texting to phone calls and emails."

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Simplified intake process

"We receive texts and can determine who they need to go to, set an appointment, etc."

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Want to see another Law Firm successfully using Kenect? See the success story from Carey, Leisure, & Neal: CLICK HERE