How to Make Revenue in Your Service Department This Fall

As we get into the Fall and Winter months, customers may be adjusting their buying habits with the changing seasons. If you are seeing a dip in sales, there are some things you can do as a dealership owner to keep the revenue coming in.

What is the problem?

During the pandemic, customers are shifting from in-person buying to digital buying. As more people stayed home, they got very good at shopping online, or from their smartphone.

Convenience is also an issue. Customers want to be able to get things done fast and get what they want. Nearly 70% of customers say they would pay more for something if the buying process was convenient.

How can you keep business flowing?

The solution to this issue is to meet the customer in the digital marketplace by offering a texting platform that allows you to send invoices, take payments, and give the customer updates on sales and service, all within a matter of minutes.

Kenect launched its texting platform in 2020, and the response from dealers is overwhelmingly positive!

The idea is simple: get your customers to pay you with a text. While you’re logged into Kenect and texting a customer, you can simply click on the ‘Payment’ button. You’ll then be asked to put in the details for the transaction, then you send the text. Customers can all add in their payment method to allow for faster payments each time they get an invoice.

This works for both sales and service.

You can also send customers reminder email about service, or updates on things you are working on for them.

You can get responses faster and keep your service department flowing during the Fall and Winter months.

This will save time for both you and your customer, and it will allow you to make deals faster, without having to wait for a call back. You can schedule after-hours pickups and drop offs via text and collect pre-payments from customers on service and sales.

Bottom Line: Convenience is key. 89% of consumers would prefer to interact with businesses via Text Messaging rather than a phone call.

Adding a texting platform to your dealership will keep things moving at your dealership.

To learn more, sign up today to get a free demo of Kenect.

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