Customer Success Story: North Knox Chrysler Dodge Jeep Ram

Feb 16
min Read
Customer Success Story

Who is North Knox Chrysler Dodge Jeep Ram?‍

North Knox CDJR is your one stop dealer for all of your car, truck, SUV, or crossover needs. Whether you're searching for a new Jeep Cherokee or a RAM 1500 truck to haul things around town, you can find something to fit your needs there. They have the largest inventory in East Tennessee!


North Knox CDJR had a few key challenges:

- Customers were too busy to answer phone calls and emails

- If employees were out of office it was hard to communicate with customers and give service updates

- It took hours each day to call each customer or email them for an update


Kenect had solutions to solve each challenge:

- With Kenect texting customers answered right away which moved along the process much quicker.

- With Kenect, texts can be seen by all employees so other employees are able to give updates for those out of office

- With Kenect, texting is much quicker and was preferred by 90% of customers


Better Communication, Happier Employees

“Kenect saves our employees hours a day - they can be in the shop, walking the showroom, or filing paperwork, and still text the customer with updates. It’s so convenient!” - Lauren Blazer

Customer Prefer Texting

“I had used Kenect at a previous dealership and knew we had to implement it here. 90% of our customers prefer to text us!” - Lauren Blazer

Able to Send Picture and Video Updates

Customers are updated every step of the process. 

Want to see the full success story? Click Here.

Get texting for your business