Who is North Knox Chrysler Dodge Jeep Ram?
North Knox CDJR is your one stop dealer for all of your car, truck, SUV, or crossover needs. Whether you're searching for a new Jeep Cherokee or a RAM 1500 truck to haul things around town, you can find something to fit your needs there. They have the largest inventory in East Tennessee!
Challenges
North Knox CDJR had a few key challenges:
- Customers were too busy to answer phone calls and emails
- If employees were out of office it was hard to communicate with customers and give service updates
- It took hours each day to call each customer or email them for an update
Solutions
Kenect had solutions to solve each challenge:
- With Kenect texting customers answered right away which moved along the process much quicker.
- With Kenect, texts can be seen by all employees so other employees are able to give updates for those out of office
- With Kenect, texting is much quicker and was preferred by 90% of customers
Results
Better Communication, Happier Employees
“Kenect saves our employees hours a day - they can be in the shop, walking the showroom, or filing paperwork, and still text the customer with updates. It’s so convenient!” - Lauren Blazer
Customer Prefer Texting
“I had used Kenect at a previous dealership and knew we had to implement it here. 90% of our customers prefer to text us!” - Lauren Blazer
Able to Send Picture and Video Updates
Customers are updated every step of the process.
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