Customer Success Story: Kenny, Burns & McGill

Who is Kenny, Burns & McGill?‍

Kenny, Burns & McGill is a premier law firm in Philadelphia specializing in criminal defense, personal injury, and business litigation throughout PA & NJ.

Challenges

Kenny, Burns & McGill had a few key challenges:

• Streamlining and unifying communications was impossible!
• We would call 5 times and email and could not get an answer
• Personal cell phones would be used, hard to keep track of who was in touch with who

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Solutions

Kenect solutions to solve each challenge:

• Kenect implemented business texting so customers responded much quicker
• Contacts and messages synced automatically into the Kenect system so all attorneys were able to see client communication
• Kenect integrated with Clio to automatically sync into the case management system

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Results

“Our attorneys send at least 100 texts a day. Each text could have been a 2-5 minute phone call, so Kenect is saving us HOURS each day.” - Jacob Reeder, Director of Operations

Texting is the preferred communication method for clients 

“Our clients love the convenience of remembering court dates and times with texting.”

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All contacts and messages sync into one place for the team to use

“Having a unified inbox is key for communication within the firm.”

100+ texts per day per attorney is sent to clients 

“Text reminders of court dates, update mailing address, we LOVE being able to knock out 5-6 of those things in the time it would take to make one phone call.”

60+ Google reviews since starting with Kenect

“We love being able to just send a quick link to get a review.“

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Want to see the full success story? Click Here.

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