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Customer Success Story: Kenny, Burns & McGill

Customer Success Story
2 min. read

Who is Kenny, Burns & McGill?‍

Kenny, Burns & McGill is a premier law firm in Philadelphia specializing in criminal defense, personal injury, and business litigation throughout PA & NJ.


Kenny, Burns & McGill had a few key challenges:

  • Streamlining and unifying communications was impossible!
  • We would call 5 times and email and could not get an answer
  • Personal cell phones would be used, hard to keep track of who was in touch with who


Kenect solutions to solve each challenge:

  • Kenect implemented business texting so customers responded much quicker
  • Contacts and messages synced automatically into the Kenect system so all attorneys were able to see client communication
  • Kenect integrated with Clio to automatically sync into the case management system


“Our attorneys send at least 100 texts a day. Each text could have been a 2-5 minute phone call, so Kenect is saving us HOURS each day.” - Jacob Reeder, Director of Operations

Texting is the preferred communication method for clients 

“Our clients love the convenience of remembering court dates and times with texting.”

All contacts and messages sync into one place for the team to use

“Having a unified inbox is key for communication within the firm.”

100+ texts per day per attorney is sent to clients 

“Text reminders of court dates, update mailing address, we LOVE being able to knock out 5-6 of those things in the time it would take to make one phone call.”

60+ Google reviews since starting with Kenect

“We love being able to just send a quick link to get a review.

Want to see the full success story? Click Here.

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