West Central Equipment
West Central Equipment has 5 locations serving 3 different states. They recently started using Kenect’s Pay-Over-Time feature. Customers love it.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
Equipment Dealer
PA, MD & WV
Equipment
Business Texting, Web Leads, Reviews, Payments
Table Of Contents
Who is West Central Equipment?
"Kenect helps our business run smoothly. From sales follow-ups to keeping in contact with customers about their equipment, Kenect has transformed how we communicate and saves us 3+ hours per day!"
-Tim Mullen, Online Sales Manager and Marketing Coordinator
Challenge
West Central Equipment had challenges:
- Sales follow-ups were difficult to keep track of and close the deal
- Time consuming communication via phone for parts and service updates
- Employees had to give out their personal phone number
Solution
How Kenect Solved these Issues:
- With Kenect texting, they are able to quickly and easily follow up with leads to complete the sale
- Texting is answered within 3 seconds so parts and service updates are a breeze
- Kenect turned their business phone into a text-able number so employees can use the Kenect app to communicate with customers instead of their personal phone
Results
What has Kenect helped your business achieve?
"We were spending way too much time calling customers with service and parts updates. With Kenect, we know the customer gets the text right away and can answer quickly. Text-to-Pay has also been great at helping us get paid faster and more efficiently. We're super excited about Kenect's new Pay-Over-Time integration as well!"
-Tim Mullen, Online Sales Manager and Marketing Coordinator
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