Topper's RV
Topper’s RV is one of the largest RV dealerships in Texas. They say their customers simply won’t pick up the phone anymore, but they will text.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
Topper's RVs
Waller, TX
RV
Business Texting, Online Review Generation, Web Leads, Payments
Table Of Contents
Who is Topper's RVs?
"Kenect allowed us to stop using three separate companies for texting, reviews, and payments. It's made everything a lot easier, quicker, and streamlined throughout the day."
Larry Troutt - General Manager, Topper's RV
Challenge
Topper's RV challenges before Kenect:
- Customers becoming less responsive to phone calls and voicemails.
- Needed a simpler solution for customers to prepay for special orders in Parts & Service
- Previously attempted solutions involved using multiple companies. Needed to consolidate.
- Phone calls wasting time in service.
- No papertrail from phone calls.
Solution
Kenect solutions:
- Text-enable main business number, maintain communication with customers via text.
- Request payments via Kenect Text-to-Pay.
- Kenect provides all-in-one solution for texting, reviews, and payments.
- Parts & Service uses Kenect texting to give updates.
- Paper trail is now available for every interaction.
Results
What has Kenect helped your business achieve?
"I thought Kenect was going to be more important on the service side, but then it ended up being more valuable total dealership. It's really helped efficiency throughout the day because we can just text updates to our customers without having to break away from our routine."
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