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Marine

SWS Marine

SWS Marine Group has locations throughout Canada. They received 198 text leads in just the last 6 months. Emails went to junk. Text messages get opened and read.

“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”

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Testimonial Name
Testimonial Position
Business
SWS Marine
Location
Canada
Type
Marine
Solutions
Business Texting, Leads, Review Requests
Table Of Contents
Who is SWS Marine?ChallengeSolutionsResults
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Who is SWS Marine?

SWS Marine Group is your number one stop for quality service in boat sales. SWS Marine Group specializes in Malibu®, Axis®, and Chaparral® Boats. They also sell pre-owned boats in top condition. Their exclusive care service is proof of our commitment to serve you. Whatever the type of boat or engine you own, you can guarantee SWS Marine Group will provide service right the first time

If you’re not using Kenect, you need to! Businesses that aren't signed up for Kenect need to sign up today - it will transform the way you communicate with customers as well as your business as a whole.‍

‍
-Johnathan Wright, Partner SWS Marine

Challenge

SWS Marine had challenges:
‍

  • Sales reps had to give out their personal phone number which posed both a time and safety issue
  • Email and phone calls weren't effective and emails often ended up in spam folders
  • Needed a way to have visibility on employee-customer interactions to follow up on leads

Solution

How Kenect Solved these Issues:

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  • Sales reps had to give out their personal phone number which posed both a time and safety issue
  • Texts are answered within 3 seconds making communication much more efficient
  • With Kenect, leadership can have visibility into customer interactions and help follow up on leads

Results

Any advice for businesses that want to be successful using Kenect?

"Go all in! Make Kenect part of your day-to-day process. The more you use it the more you get out of it!

‍

-Johnathan Wright, Partner SWS Marine

Over 10,000 text messages sent to customers in 6 months
"Having one dedicated CSM is amazing. Our questions are always answered quickly and it's so nice to have one go-to person instead of a 50 person support team that takes months."
Over 198 leads in just 6 months
"Our emails were always going to junk so texting is a great way to ensure leads and follow-ups are getting to the right places."
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