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Equipment

Leppo Rents

Leppo rents takes advantage of the Bobcat co-op to use Kenect. Customers get updates from Leppo Rents immediately via text. Those updates used to take a day of phone tag.

“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”

Kenect Department Headshot
Testimonial Name
Testimonial Position
Business
Leppo Rents
Location
OH, AL & FL
Type
Equipment
Solutions
Business Texting, Website Widget, Review Requests
Table Of Contents
Who is Leppo Rents?ChallengeSolutionsResults
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Who is Leppo Rents?

Leppo Equipment was started in 1945 in Akron, Ohio by Roy and Stella Leppo as an Oliver Farm Equipment dealer. With a declining need for farm equipment in the 1970’s, Leppo shifted focus to construction equipment which propelled the growth of the company. During this time, they began to rent machines typically not found in traditional rental yards and Leppo Rents was born. Today they have expanded to 10+ stores spanning over 3 different states.

"Kenect has saved us a ton of time when it comes to communication efficiency. Phone calls and emails just take too long and we spent way too much time playing phone tag. The cross-visibility between co-workers is also HUGE! Another worker can easily pick up a conversation where it was left off and help the customer."

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- Kathy Donegan, Marketing Manager at Leppo Rents

Challenge

Leppo Rents had challenges:

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  • After COVID, the way of communication changed. No one was answering phones, and people wanted things scheduled virtually.
  • Leppo Rents was always playing phone tag and waiting for customers to call them back.

Solution

How Kenect solved these issues:

  • With Kenect, customers could get updates, ask questions, order parts virtually and efficiently.
  • With texting, texts are answered typically within 3 seconds. This made communication much faster and allowed staff to focus on servicing equipment, handling rentals, and more.

Results

Kenect is Used In Every Department Of The Business

“Our Central Road Service Team uses Kenect for pickup and drop off of rentals, to coordinate service calls, troubleshoot over text, collect credit cards and IDs, give updates on parts, scheduling for servicing equipment, even sending follow up messaging on how the service went. Our Accounts Payable team recently started using Kenect to send Docusign links, contracts and past due notices so we can get paid faster!”

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- Kathy Donegan, Marketing Manager at Leppo Rents

21,000+ Messages Sent in 2023
“Kenect has been such a smooth experience, we love having a dedicated CSM - Michael has been phenomenal every step of the way!”
Bobcat + Kenect Co-op - “The Bobcat + Kenect Co-op helps offset the cost of marketing so we are able to do more with our marketing budget!”
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