Higgins Powersports
Higgins Powersports is a family-owned dealership located in central Massachusetts. They have over 45 years of experience and provide top quality service from top-rated professionals. They sell everything from ATVs, Side-by-Sides's, motorcycles, snowmobiles, and more!
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
Higgins Powersports
Barre, MA
Powersport Dealer
Business Texting, Online Reviews, Web Leads
Table Of Contents
Who is Higgins Powersports?
With all the capabilities and services Kenect offers, on top of the partnerships they have that are integral to our business setup, choosing Kenect as our texting service was the best choice we could have made.
Even as Kenect continues to make updates and improvements, Kenect continues to show that it is the best texting service on the market today for dealerships like ours.
-Melissa Bonenfant, Higgins Powersports
Challenge
Higgins Powersports had some challenges:
- Phone lines were backlogged because of limited staffing
- Contacting customers in a timely matter was difficult
- Keeping up with service demand while communicating with customers was a struggle
Solution
How Kenect Solved these Issues:
- Kenect relieved the number of incoming calls by texting
- Texting was so much quicker so more customers could be contacted
- The service department was less overwhelmed because they were spending less time on the phone
Results
What has Kenect helped your business achieve?
Based on the number of phone calls we save by using Kenect, we are saving approximately 50hours of labor weekly that would have been spent talking on the phone with customers, just by not having to pick up the phone, play phone tag, leave a voicemail, or have a lengthy conversation with a customer.
That time allows us to help more customers and give better service to more people every day.
-Melissa Bonenfant, Higgins Powersports
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