Gowanda Harley-Davidson
Gowanda Harley Davidson strives to continue their excellent customer service and are able to do that so much more with Kenect! With Kenect, they were able to save hours per day by cutting down on calls.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
Gowanda Harley-Davidson
Gowanda, NY
Powersports
Business Texting, Online Reviews, Web Leads
Table Of Contents
Who is Gowanda Harley-Davidson?
"We use Kenect to text pictures, bills ofsale, credit applications, and so muchmore. It's across the entire dealership— thesales team, service team, parts team, motorclothes department, and even administration!"
- Eric Fuchs, Sales Manager, Gowanda Harley-Davidson
Challenge
Gowanda Harley-Davidson had some challenges:
- Needed a way to manage website leads and Facebook leads through one platform
- Needed a text-enabled number so customers would stop texting personal cell numbers after-hours
- Too much time wasted playing phone-tag with customers
Solution
Started Kenect business texting:
- Use Kenect platform to manage Facebook leads,website leads, texting conversations
- Give all employees access to Kenect app to prevent use of personal cell numbers
- Service department uses text message to inform customers of updates and coordinate pick ups.
Results
What has Kenect helped your business achieve?
"There was a guy a few days ago who reached out to us on Facebook Marketplace. It was a direct sale that would've been delayed without Kenect."
Every department at Gowanda utilizes the Kenect platform to streamline their duties and maintain better communication with prospects and customers. Eric, Sales Manager, recommends Kenect to everyone except his competitors in the area. His message to his competitors is "No, don't do it. It's a terrible purchase."
The Most Robust Reputation Management Platform for Dealerships.
Kenect is Powered by Integrations, Partnered with OEMs, and Supercharged by AI. See how much it will impact