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Elkhart Indian Motorcycle

Elkhart Indian Motorcycle is the premier motorcycle dealership in the area. With Kenect, they are able to increase communication with customers and boost their online reputation.

“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”

Kenect Department Headshot
Testimonial Name
Testimonial Position
Business
Elkhart Indian Motorcycle
Location
Elkhart, IN
Type
Dealer
Solutions
Business Texting, Leads, Review Requests, Broadcast Messaging, Managed Conversations
Table Of Contents
Who is Elkhart Indian Motorcycle?ChallengeSolutionsResults
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Who is Elkhart Indian Motorcycle?

Elkhart Indian Motorcycle opened on September 15, 2015 after converting from a small service center, offering Indian Motorcycle sales, motorcycle parts, and providing a state-of-the-art service department for all of its long-time Harley-Davidson service customers. They are the same customer focused, high-quality shop they have always been...now bringing new Indian Motorcycles, new Royal Enfield motorcycles, and used motorcycles to Elkhart, Indiana!

"We use Kenect in every department of our business. The ability to have a central location where all employees can access conversations is amazing! We will never leave Kenect. We absolutely love you guys!"

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-Will Paholak, Sales Manager Elkhart Indian Motorcycle

Challenge

Elkhart Indian had challenges:

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  • Sales reps had to give out their personal phone number which posed an issue
  • Leads weren't getting contact after hours and often were lost
  • Needed a way to have visibility on employee-customer interactions to follow up on leads

Solution

How Kenect solved these issues:

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  • Sales reps no longer have to give out their personal numbers and can use the Kenect app
  • With Managed Conversations, texts are answered at all hours and leads are closed over 75% of the time
  • With Kenect, any employee can jump into a conversation with a customer or lead instead of waiting days to transfer from each department

Results

Managed Conversations

"Before Kenect our hours were limited on when we could respond to new leads. With Kenect's Managed Conversations, Kenect helps qualify and respond to the leads for us -we call these "hot leads". Then when we are back in office, we can easily jump in and complete the sale!

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I would say we typically close these leads over 75% of the time thanks to Kenect. People truly appreciate being answered after hours, giving us an edge on the competition."

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-Will Paholak, Sales Manager

Managed Conversations saved the business 10 min in response time per lead for their sales/parts/service departments
Over 146 leads in just 8 months
"We absolutely love having a dedicated CSM. Megan is so on top of everything and always answers our questions promptly."
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