Chemo RV
Chemo RV uses Kenect for texting, review gathering, and also replying to reviews in near real-time. They do it all without every leaving Kenect.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
Chemo RV
Canada
Automotive Dealer
Business Texting, Leads, Review Requests, Broadcast Messaging, Managed Reviews
Table Of Contents
Who is Chemo RV?
"We use Kenect in every department and it makes everything so much more efficient. For parts and service they are able to send pictures and videos of parts or damage via text to customers. Our sales department can easily follow leads and can answer questions quickly. And best of all, we can get more reviews than ever before to boost our online presence!"
-Jason Bell, Owner, Chemo RV
Challenge
Chemo RV had challenges:
- Other dealers in the area had Kenect and were successful
- Gave out personal cell numbers and employees were contacted at all hours of the day
- Phone was the #1 source of communication which was time consuming for employees
Solution
How Kenect solved these issues:
- Chemo RV could be more competitive with other dealers in the area with Kenect
- Sales reps no longer have to give out their personal numbers and can use the Kenect app
- With Kenect, texts are answered within 3 seconds so employees could focus on the business instead of answering 10+ calls a day
Results
Managed Reviews
"We have 3 locations so it was hard to manage all of our reviews - but with Kenect, they have made it so easy. We looked at a few different companies that also did managed reviews but Kenect was the only one that integrated with IDS. Basically a review comes in and the Kenect team looks it over and responds according to the review. It's great for responding to any negative reviews and getting the issue solved before it becomes a bigger problem. It's definitely helped boost our online presence!"
- Jason Bell, Owner, Chemo RV
The Most Robust Reputation Management Platform for Dealerships.
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