Audi North Park
Audi North Park is a high-volume service department driving thousands of repair orders each month, using Kenect’s Engage AI to bring even more customers back into the service lane.
“Highly recommended! We love to work with Kenect. It is easy to use and efficient to engage my clients and boost our reviews. ”
Audi North Park
Selma, TX
Car Dealership
Engage AI
Table Of Contents
Who is Audi North Park
“Getting the clients into the store is the most crucial thing to my business. And truly, without the Kenect Engage AI software and the team that represents it, we would not see the increase that we’ve seen in my first 90 days here.”
— Josh Mills, Service Director
Challenge
After Audi North Park adopted the platform, it wasn’t being fully utilized. When Josh Mills stepped into the Service Director role, he found the dealership needed to:
- Improve appointment volume (VIN count) and strengthen retention performance.
- Fix underperforming outreach, where campaigns were limited and results were “not good.”
- Start reaching customers earlier and more frequently, not just at the 12-month mark, so messages would actually stick and drive return visits.
- Expand beyond a few basic campaigns to include recalls, specials, and more targeted retention outreach.
- Reduce reliance on manual effort from the reception team, while keeping the customer experience smooth.
Solution
Josh and the team partnered with Kenect to rebuild the program “from scratch,” expanding campaign coverage and optimizing timing, targeting, and messaging. With Kenect, Audi North Park was able to:
- Adjust retention outreach timing to start earlier (ex: 8-month and 10-month touches, keeping 12-month, plus later follow-up), instead of waiting until it was “too late.”
- Expand campaign “buckets” from a handful of use cases to roughly 8 different outreach types.
- Launch outreach they weren’t doing before, including recall outreach and service specials campaigns (ex: oil change/wiper-style promos).
- Improve performance through guidance on what to send, when to send it, and the right verbiage, not just the technology itself.
- Make scheduling easier by directing customers to schedule via text, improving consistency and reducing training burden on receptionists
Results
Would you recommend Kenect Engage AI to other dealerships?
“If you want to grow your business the right way… Kenect would be a way to go.”
— Josh Mills, Service Director
The Most Robust Reputation Management Platform for Dealerships.
Kenect is Powered by Integrations, Partnered with OEMs, and Supercharged by AI. See how much it will impact