Unlocking service growth for Lightspeed users: A practical playbook

Staffing shortages, rising customer expectations, and endless phone calls — these are the realities of today’s service departments. For Lightspeed users, the solution isn’t adding more staff or juggling more systems. It’s about working smarter with the tools you already have.

By combining Lightspeed service integration with AI-powered messaging, dealers can reduce inbound calls, keep customers informed throughout the repair process, and strengthen relationships long after service is complete. The result? Time saved for your staff, higher customer satisfaction, and stronger retention.

Here’s a practical playbook for unlocking service growth with Lightspeed.

Step 1 — Keep customers updated during service

One of the biggest drains on service writers’ time is handling “status check” calls. Customers just want to know: Is my unit being worked on? When will it be ready?

With Lightspeed repair order (RO) updates, you can automatically send texts whenever a repair order is opened, closed, or updated with progress notes. Customers get real-time visibility into what’s happening — without tying up your phones.

The impact:

• Fewer inbound calls for service staff.
• Customers feel informed and valued.
• Service writers gain back an average of 2+ hours every day.

Step 2 — Strengthen post-service relationships

The customer journey doesn’t end when the repair order closes — in many ways, it’s just beginning. Post-service communication is a critical opportunity to reinforce trust and build loyalty.

With AI-powered post-service messaging for Lightspeed users, you can:

• Send automated thank-you texts after service completion.
• Trigger quick NPS surveys to capture satisfaction in real time.
• Request reviews from happy customers to boost your online reputation.

By closing the loop, you show customers you care about their experience beyond the service bay — making them more likely to return.

Step 3 — Drive retention with maintenance intervals

One of the best ways to build long-term trust (and recurring revenue) is by keeping customers on track with routine maintenance. Lightspeed provides maintenance interval data that can trigger proactive reminders.

Instead of waiting for customers to remember, you can send timely messages about upcoming service needs. It’s a simple, automated way to encourage return visits — and to show customers you’re invested in their ongoing equipment care.

The results: Time saved, trust built

Lightspeed users who adopt service AI automation are seeing measurable improvements across their dealerships:

• Fewer inbound calls as customers rely on automated updates instead of interrupting service staff. ‍
• Higher satisfaction and more reviews driven by surveys and follow-ups. ‍
• Stronger retention thanks to proactive reminders tied to maintenance intervals.

The bottom line? When you combine Lightspeed service workflows with AI-powered messaging, your team saves valuable hours and builds stronger, more trusted customer relationships.

Ready to see how this playbook works in action? Schedule a demo today.