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In today’s automotive market, customer communication—and speed of response—are major differentiators. Owners expect more than a phone call; they want timely, convenient updates, reminders, and service offers. For dealerships, keeping the service lane full, handling recalls quickly, and re-engaging customers who missed appointments or declined earlier service work are crucial to both profitability and reputation.
That’s why Kenect has partnered with PBS Systems, a leading Dealer Management System (DMS) provider in North America. This new integration makes it easy for dealerships to combine the power of PBS’s robust CRM and service modules with Kenect Service AI to automate and personalize customer outreach.
Who is PBS Systems?
PBS Systems is an all-in-one Dealer Management System (DMS) that handles critical dealership operations, including parts, service, accounting, sales, CRM, and digital service tools. Within the CRM module, PBS supports scheduling, recall tracking, customer milestones, and reminders—making it a natural fit for automation through Kenect Service AI.
How Service AI enhances PBS
By integrating Kenect Service AI with PBS Systems, dealerships can take customer communication to the next level:
- Automated Recall Outreach
Reach customers instantly with text messages when a recall hits, cutting through the noise and accelerating repair completions. - Missed Appointment Recovery
Automatically text customers who no-show or cancel, making it easier to get them back on the schedule. - Declined Service Campaigns
Follow up on declined repairs with personalized reminders, turning lost opportunities into additional revenue. - Service Reminders & Updates
Keep customers in the loop with automated reminders, appointment confirmations, and status updates synced directly with PBS data. - AI-Handled Calls
Deflect routine phone calls to AI while ensuring customers can still connect with your team when needed.
Why it matters for dealerships
The combination of PBS Systems and Kenect Service AI enables dealerships to:
- Reduce manual workload for service advisors.
- Drive more revenue by capturing missed opportunities.
- Improve CSI scores with faster, more convenient communication.
- Fill service bays consistently—even during slower seasons.
Get started
The Kenect + PBS Systems partnership gives dealerships the tools they need to streamline operations and meet rising customer expectations. If you’re a PBS dealer, now is the time to see how Service AI can help your team work smarter and your customers stay connected.
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