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For marine dealers, managing service updates, customer inquiries, and seasonal demand can quickly overwhelm even the most experienced teams. And with customers expecting fast, convenient communication, there’s no time to waste juggling phone calls or tracking down voicemails.
That’s why dealerships using DockMaster are turning to texting and reputation management to streamline communication and drive more business. With the Kenect + DockMaster integration, it’s easy to connect with customers, get more reviews, and improve service response times—all in one place.
Fast, frictionless communication with texting
Boat owners and service customers aren’t always easy to reach—and they don’t want to be kept waiting. Whether it’s an update on a repair, a pickup reminder, or a parts delay, texting is the fastest, most efficient way to keep customers in the loop.
With Kenect + DockMaster, you can:
- Send real-time text updates about service, parts, or scheduling
- Automatically sync contact info from DockMaster to Kenect
- Record all conversations on the customer profile
- Eliminate unnecessary calls and speed up your service workflow
No more phone tag. No more “I never got that message.” Just clear, convenient communication.
Your reputation moves boats
When a prospective buyer or service customer searches for a local marine dealer, your online reviews are one of the first things they see—and one of the biggest factors in whether they choose you or someone else.
That’s why DockMaster dealers are using Kenect to:
- Automatically send review requests via text after service or sales
- Capture happy customer feedback right when the experience is fresh
- Grow review volume and star rating without adding extra work to the team
More high-quality reviews = more visibility + more trust from prospective buyers.
When texting + reviews work together, revenue follows
Together, texting and reputation management create a powerful flywheel that drives consistent growth. Here’s how it plays out:
- A service job or sale is logged in DockMaster
- Your team texts the customer directly via Kenect
- After the visit, a review request is sent automatically
- The customer leaves a positive review
- Your dealership’s online presence improves
- New prospective buyers or service leads find you and reach out
It’s simple. It’s scalable. And it works.
Built for the DockMaster workflow
The Kenect integration was designed to complement the DockMaster platform—not replace or complicate it. Dealers using DockMaster get:
- Fully embedded texting workflows
- Automated contact syncing
- Real-time communication history
- Fewer missed messages, more completed jobs
Whether you're managing boat sales, dockage, service, or parts, you can keep your team focused—and your customers informed.
Communication that delivers ROI
Texting and reputation management aren’t just “nice to have”—they’re mission-critical for modern marine dealers. If you're using DockMaster, you already have the foundation. The Kenect integration helps you go further with tools that deliver real impact without slowing your team down.
Want to see how it works? Schedule a demo to see how dealerships using DockMaster and Kenect are simplifying communication and generating more 5-star reviews—automatically.
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