How to Use Video Chat at Your Law Firm

Jan 19
min Read

Thousands of law firms are using video chat, so you want to see what they hype is all about. Is it really that useful? Could it be a game-changer for your practice? Yes, and YES.

The beautiful thing about Kenect Video Chat is the simplicity of starting a video call. It’s as easy as 1-2-3.

How To Start a Video Chat

When to Use Video Chat?

1. Initial consultations; Meet quickly to get a sense of the case details

Instead of doing in-person consultations or phone calls, why not do the best of both worlds? Video chat. The personal level of conversation is still present, while also not wasting anybody’s time.

"I prefer to do my new client meetings face-to-face, I feel like it helps me build a stronger bond with the new client. Since COVID, we don't have that same ability. Kenect makes it extremely simple to initiate a video chat with a new client which allows us to have more meaningful conversations with them." --Carey, Leisure & Neal

Read the full Case Study with Carey, Leisure & Neal here.

2. ‘Share my Screen’ functionality to review case notes, legal documents, and contracts

Stop sending dozens of email attachments with paragraphs of explanations, and instead start a video chat and share your screen. You can walk clients through documents on your screen and answer any questions all in once call.

3. Meet with multiple clients and their families at once

With Kenect Video Chat, up to 30 people can join at the same time. This means that if multiple people are involved in a case, it’s only going to take one video chat to coordinate all the details and review documents together.

Connect with customers wherever they are

Especially during times when social distancing is encouraged and in-person meetings are discouraged, video chatting with customers is extremely valuable. Business is allowed to continue through video chats which take the place of in-person interactions. Customers are happier as doing business with companies becomes even more convenient. 

No additional software required

Starting a video call shouldn’t require downloads and additional software. Kenect Video Chat makes starting a call quick and easy with no downloads or new software. All you need to do is send the link. All the customer needs to do is click on it. 

Both mobile and desktop

Video chat shouldn’t tie you to your computer. Kenect allows you to video chat customers on your desktop, or on your cell phone. Speak face to face with clients anywhere you might be, because we’re not always at our desks.

What is Kenect Video Chat?

Convenience is driving customer satisfaction in every industry. Video chat answers the call for convenience, while also making your business more efficient. The beauty of Kenect Video Chat is that customers no longer need to meet you in person. Whether this means scheduling a quick meeting or sharing your screen to show a document, businesses are loving video chat. Customers can see what they need to see, wherever they are.

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