How dealers using Motility are driving more revenue through texting and reputation management

As the year wraps up, many dealers are looking for high-impact ways to finish strong—without adding more to their team’s already full plate. Margins are tight. Phones are ringing off the hook. And customers expect near-instant responses.

To meet these challenges, dealerships using Motility are turning to two of the most effective tools in their arsenal: texting and reputation management. And with the Kenect + Motility integration, it’s easier than ever to put both to work without disrupting your day-to-day workflow.

Texting is no longer optional

Customers don’t want to wait on hold. They don’t want to leave voicemails. And they definitely don’t want to send an email and hope someone eventually replies.

They want quick, easy communication—and texting delivers exactly that. In fact, texts are read 98% of the time, and the average response time is under 2 minutes.

With the Kenect + Motility integration, texting becomes a seamless part of your team’s process:

• Instant two-way texting with sales and service customers ‍
• Contact syncing between Motility and Kenect to eliminate double entry ‍
• Text history recorded directly in the Motility customer profile ‍
• No more toggling between systems—just fast, efficient communication

Texting isn’t just about speed—it’s about meeting customers where they already are. And that creates a better customer experience at every stage of the journey.

Reputation: The deciding factor for online visibility

Whether a customer is buying a unit, booking service, or comparing multiple dealerships, chances are they’re starting their search online. And what do they see first? Your reviews.

Online reputation is one of the most powerful (and overlooked) drivers of dealership revenue. A strong reputation:

• Boosts your visibility in local search results
• Builds trust with prospective buyers
• Increases the likelihood that a prospective buyer contacts your dealership first

Kenect makes it easy for dealers using Motility to build and maintain that strong online reputation. The integration enables you to:

• Automatically send review requests via text after key interactions
• Capture reviews when your customer is happiest—right after service or a sale
• Drive more high-quality reviews with just a few clicks from the customer

This kind of social proof is exactly what prospective buyers are looking for—and it can make the difference between a lead calling you or calling the competition.

The real power: Texting + Reviews together

Texting and reviews are powerful on their own—but together, they create a revenue-driving flywheel that builds momentum over time. Here's how it works:

1. A lead or service customer is entered into Motility
2. Your team texts the customer directly from the synced Kenect platform
3. After the sale or service, a review request is automatically sent via text
4. The customer leaves a review in seconds
5. Your review count and rating go up
6. More prospective buyers find you online—and reach out

The result? More conversations, more trust, and more conversions—without adding more work for your staff.

Built specifically for dealers on Motility

The Kenect + Motility integration is designed to support the way your dealership already works. It’s not another tool to learn or system to manage—it simply enhances your existing workflows. You get:

• A streamlined platform for all texting and reputation communication
• Full visibility into conversations right from the Motility customer profile
• Faster response times and less phone tag for your team

Whether you're in sales, service, or operations, this integration helps everyone move faster and more efficiently.

Make every interaction count

As prospective buyers finalize decisions and service needs before the year ends, your dealership has a limited window to make an impression. Fast response times and strong reviews can make all the difference.

If you're already using Motility, layering in texting and reputation tools through Kenect is a fast, high-impact way to elevate customer experience and drive more revenue.

Want to see how it works in action? Schedule a demo to see how dealerships using Motility are turning texting and reviews into real results.