.png)
How a busy CDJR service department generated more repair orders, increased revenue, and saved hours each week by modernizing communication.
Running a CDJR service department today means navigating nonstop calls, constant updates, and customers who expect information the moment they want it. Most service teams simply don’t have the bandwidth to keep up.
Ancira CJDR faced those same pressures. Advisors were stretched thin, phone calls stacked up, and follow-up tasks took valuable time away from in-person customers. They needed a better way to handle communication without hiring more staff.
Rather than adding headcount, Ancira CJDR turned to AI-powered automation. What happened next reshaped the way their service drive operated.
The Challenge: Too Many Calls, Not Enough Time
Like many CDJR stores, Ancira CJDR saw key communication gaps slowing down their service lane:
- Missed or abandoned calls during peak hours
- Slow response times due to heavy advisor workloads
- Manual reminders and follow-ups that often fell through the cracks
- Customer satisfaction scores at risk when updates came too late
The team knew these gaps weren’t caused by lack of effort. They were caused by lack of time.
The Solution: Automating the Service Communication Workflow
To solve the problem, Ancira CJDR implemented an AI-powered system that could handle routine communication automatically. That meant:
- Answering inbound calls immediately
- Sending reminders, updates, and follow-ups
- Initiating recall outreach and declined-work reminders
- Gathering customer feedback in real time
With automation absorbing the repetitive tasks, the service team refocused on high-value conversations that actually drive revenue.
The Results: More ROs, Higher Revenue, and Stronger CSI
Once AI automation entered their workflow, Ancira CJDR saw measurable improvements within weeks.
Hundreds of Additional Repair Orders
Automated reminders, recall notices, and follow-up messages prompted customers to book service faster. These touchpoints would have been impossible to send manually at scale.
Significant Service Revenue Growth
By capturing more repair orders and accelerating customer response, the dealership generated meaningful revenue lift in a short period of time.
Time Savings Equal to Multiple Full-Time Employees
The system took over tasks that would have required several additional support staff, preserving payroll and improving efficiency.
Protection of CSI Scores
Real-time customer feedback surfaced issues early, giving the team a chance to resolve concerns before OEM surveys went out.
These outcomes weren’t the result of hiring more employees—they were the result of smarter, automated communication.
Why This Matters for CDJR Dealers
CDJR service departments face unique challenges: high call volume, recall-heavy workloads, and customers who expect quick updates on their Jeep or Ram vehicles.
Ancira CJDR’s success shows what’s possible when dealerships remove manual bottlenecks and let automation handle the communication load.
It also demonstrates that the path to higher revenue isn’t always adding people—it’s enabling your existing team to do more.
Want to See How the Workflows Actually Function?
Ancira CJDR’s results are just one example of what AI automation can unlock for a CDJR service lane.
If you’d like to explore how these workflows could operate inside your dealership, you can review the full case study below.
Read the Ancira CJDR Case Study
https://www.kenect.com/case-studies/ancira-cjdr
Or, if you’d rather see the workflows live, a short demo can walk you through how the system handles calls, reminders, updates, and customer feedback from end to end.
.png)
.png)
