The Kenect + CARFAX partnership is getting even better.
Earlier this year, we announced a new integration that allows dealers to request and collect official CARFAX Reviews directly through text messaging. The goal was simple: make it easier for customers to share their experience while helping dealers build a stronger, more trusted online reputation.
Now, we're taking that experience one step further.
CARFAX for Life dealers using Kenect can now automatically deliver a customer's free CARFAX report by text following a service visit, creating another valuable touchpoint in the review journey.
Read about the original Kenect + CARFAX partnership.
Give Customers More Value After Every Service Visit
Getting customers to engage after they leave your service drive can be challenging. They may have had a great experience, but once they're back to work, picking up kids, or moving on with their day, leaving a review can quickly fall off the list.
The latest CARFAX enhancement gives dealers another way to keep that post-service conversation going.
After a service visit, CARFAX for Life customers receive the dealership's review request via text as usual. Kenect then automatically delivers the customer's free CARFAX report directly to their phone.
It's a simple addition to the customer journey that gives customers something useful while creating another opportunity to engage with your dealership.
How It Works
The entire experience happens automatically.
When a customer receives their review request, Kenect monitors whether they engage with the review link. If they click, their CARFAX report is sent via text within 10 minutes. If they don't click, they'll still receive their report two hours after the original review request.
Kenect uses the customer's VIN to retrieve their unique report through the existing CARFAX integration and delivers the link via SMS.
For dealers, there's nothing additional to manage. The feature uses the existing CARFAX connection and customer information already on file, with no additional configuration required.
More Engagement Without More Work
For service teams that already have plenty on their plates, adding another manual step isn't the answer.
This update is designed to fit directly into the existing customer journey. Dealers don't need to manually retrieve reports, send additional messages, or create a new process for their teams.
Instead, Kenect handles the communication automatically, helping dealers:
- Create another valuable post-service customer touchpoint
- Encourage greater engagement with review requests
- Deliver CARFAX reports directly through text
- Keep the process automated for dealership staff
And there's no additional cost for Kenect customers already subscribed to CARFAX for Life.
Building on the Kenect + CARFAX Partnership
This update is another step forward in what Kenect and CARFAX set out to do together: make reputation management easier for dealers and the review experience simpler for customers.
The original integration made it possible for customers to leave official CARFAX Reviews directly from a text message. Now, CARFAX for Life customers can also receive their vehicle report through that same convenient channel.
For dealers, that means more opportunities to engage customers after service without creating more work for their teams.
For customers, it means getting useful vehicle information delivered right where they're already communicating with the dealership: their phone.
Already using CARFAX for Life? Contact your Kenect representative to learn more about the latest CARFAX enhancement.
