Service scheduling has come a long way—but for many dealerships, there’s still a gap between automation and execution.
Even with AI-powered conversations, teams often find themselves manually re-entering appointments into DealerFX. That extra step slows things down, introduces errors, and limits how much your operation can truly scale.
That’s exactly what we set out to fix.
What’s New
Kenect now integrates directly with DealerFX, enabling real-time availability and full scheduling writeback—so appointments aren’t just suggested, they’re actually completed inside your system of record.
With this integration, Kenect can:
- Pull real-time availability from DealerFX
- Automatically book appointments
- Modify or cancel existing appointments
- Write every update directly into DealerFX
No manual entry. No workarounds. No gaps.
Why It Matters
Eliminate Manual Work
Your BDC team no longer needs to re-enter appointments. That means less time on data entry and more time focused on customers.
Improve Scheduling Accuracy
Because availability comes directly from DealerFX, appointments are booked against real, up-to-date schedules—reducing conflicts and overbooking.
Increase Trust in AI Scheduling
One of the biggest barriers to adoption is confidence. When appointments are written directly into DealerFX, your team can trust that what’s booked is real and actionable.
Scale Without Adding Headcount
As appointment volume grows, manual processes become a bottleneck. Automation removes that constraint—allowing your team to handle more without additional staff.
Stay Aligned to Your Workflow
This integration works within DealerFX’s native scheduling logic, including calendar routing and service workflows—so there’s no need to change how your dealership operates.
How It Works
When a customer reaches out to schedule service:
- Kenect understands the request using natural conversation
- Pulls real-time availability from DealerFX
- Selects the appropriate service workflow and calendar
- Books the appointment directly into DealerFX
From the customer’s perspective, it’s seamless.
From your team’s perspective, it’s already done.
Built for Dealerships Using DealerFX
This integration is designed specifically for dealerships already using DealerFX who want to move beyond partial automation and fully streamline their scheduling process.
If your team is still double-handling appointments—or questioning whether AI bookings are accurate—this is the next step forward.
The Bottom Line
Automation shouldn’t stop at the conversation.
With DealerFX integration, Kenect closes the loop—turning scheduling into a fully automated, end-to-end workflow inside your system of record.
Because if it’s not in DealerFX, it’s not actually scheduled.
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