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Take Control of Your Online Reviews

Get Ahead of the Competition

Online Reviews Matter

81%

of consumers use reviews as the first step
in making a purchase decision

88%

of consumers trust online reviews as much
as a personal recommendation

87%

of consumers won’t consider a business
with low online ratings

Make it Easy – Ask for Reviews via Text

You have a lot of happy customers, and those customers would happily leave you a positive online review…as long as it’s easy!  Kenect’s business texting platform was created to make it as easy as possible.  When your customers are prompted to leave that online review via text, they are far more likely to leave that review than if you give them a card with instructions, send them an email, or just ask them when they’re leaving your business.

  • Review requests sent via email are responded to less than 1% of the time
  • Review requests sent via text message through Kenect are responded to more than 30X more than that

What Consumers Want to See in Your Reviews

  • Quality – Star rating is the most important factor and 5-Star reviews are preferred
  • Quantity – The more reviews the better! You need to have a minimum of 50 reviews, but getting over 150 reviews is ideal. The quantity of reviews drive greater conversion rates.
  • Recency – 73% of consumers disregard reviews older than 90 days. Most people don’t place any value on old reviews.

Manage All Your Reviews

  • Manage your reviews all in one place
  • Receive notifications when a new review is posted to one of the major review sites
  • Respond to your reviews through Kenect. 30% of consumers said that owner responses on reviews were key to their purchase decision.
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