Careers at Kenect

Customer Success Manager

Customer Success
Full-time
Pleasant Grove

Kenect is based in the “Silicon Slopes” of Utah. Our team is committed to helping businesses grow and succeed through our state-of-the-art business texting platform.

With Kenect, our goal is to make text messaging the primary communication tool for any business across the U.S. and Canada.  Texting is the way the consumer wants to do business. It’s time for businesses to embrace that trend and stop the constant game of voicemails, phone tag, and making customers wait on hold.

 Working on the Customer Success team you will be the primary contact of the customer relationship within your portfolio. You will address day-to-day questions, hold account reviews with key stakeholders, resolve escalation issues, and communicate customer needs internally to influence business priorities. This requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization.

What you'll do:

  • Retain existing customers, grow your portfolio and drive adoption of the Kenect platform
  • Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customers problems
  • Conduct weekly/monthly/quarterly follow up’s, as appropriate, to assess the overall health of the account and identify successes and potential red flags
  • Have the hard conversations
  • Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM
  • Delivering and communicating ROI for our clients, throughout the customer lifecycle

An ideal candidate will have:

  • 2+ years of Customer Success experience in a SaaS or software company, preferably managing an SMB book of business
  • Driven, self-motivated, enthusiastic and a "get things done" attitude
  • Ability to manage a large portfolio of clients with amazing task and time management skills
  • A+ organization skills
  • Results-driven mentality, with a bias for speed and action
  • Knowledge of Salesforce is a plus

What we offer:

  • Health, Dental, Life & Disability Insurance
  • Flexible PTO
  • Gym membership re-imbursement
  • Breakroom full of snacks and drinks
  • Convenient location next to freeway entrance/exit

We believe in hiring self motivated team members who can run along side us without needing to be “managed” along the way. Yes we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Sound like you?

If so, let’s talk. We get that moving to a new company is a two way street. We are looking for the right fit for Kenect. You are looking for the right company and team for you. No pressure, no recruiters. Just you and the hiring manager having a conversation to explore the possibility.

To apply for this job email Ryan Browne at rbrowne@kenect.com