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Business Texting and Online Review Management

Improve Customer Experience, Capture New Leads,
and Generate Online Reviews

Business Texting

  • 89% of consumers would prefer to interact with businesses via Text Messaging rather than a phone call
  • Convert your existing business phone line into a text-enabled line
  • Save time w/ less voicemails and less unnecessary phone calls so you can spend your time doing what you do best
  • Communicate with your customers the way they want

Online Reviews

  • 81% of consumers use reviews as the first step in choosing a business
  • Stand out from the competition online by generating 5-Star reviews on the most popular sites (insert a Google and Facebook logo)
  • Take control of your online reputation by having an easy way for your customers to leave you online reviews….35x greater response rate than email

Mobile App

 

  • Do it all from anywhere and from any device
  • All of the functionality from the platform in the palm of your hand
  • Respond to simple inquiries when you’re on the go
  • Assign conversations to other members of your team
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We launched Kenect in our first two stores and it has been a home run! We’re communicating better with our customers than ever before, and after trying several other methods, we’re now generating dozens of reviews (and still going). I can’t imagine ever running our business again without Kenect as a partner.

– Spencer Chipping
Profile by Sanford (Salt Lake City, UT)

We have been using Kenect in several of our businesses. Using the texting platform has been a gamechanger, and we’ve generated more online reviews than I could have ever imagined when we first started. I’d recommend Kenect to any business that is looking to make it more convenient to communicate with customers and generate dozens (or even hundreds) of 5-Star reviews.

– Joey Rice
The Parks Health & Fitness (New Orleans, LA)

Kenect has been a very important addition to both of our offices. We’ve been using it to schedule appointments, send out appointment reminders, and any other basic communication we have done in the past by phone (but much more efficiently now). Plus, our online reputation is dramatically better than it ever was before. I highly recommend Kenect!

– Dr. Bryan McLelland
Liberty Oral & Facial Surgery (Spokane Valley, WA)

Kenect has been a big part of our business. We love having the ability to text with all of our customers. Our customers have been way more responsive that way, and it’s saving us a ton of time. I also love that we can use the platform to generate 5-Star reviews and respond to all those reviews from one easy place. Kenect is an absolute necessity in our business now.

– Sanjay Patel
The Biggest Loser Resorts (Los Angeles, CA)

Kenect has been a great value add to my Powersports dealership at a very affordable cost.

Text messaging has become the preferred method of contact for most customers and it is way more efficient for my staff to text vs phone calls, or even email. Customers are also more likely to engage when it is as simple as sending a text.

The ability to send customers a text that provides and easy link to leave a Google or Facebook review provides a tremendous boost to the credibility of your business. Give them a try – your customers will thank you!

– Anthony Petralia
Locomotion Powersports (Mahwah, NJ)

The customer service is top notch. This service has been exactly what I anticipated and explained. I have recommended this service to other business’s I work with. Great job Kenect!

– Eric Jones
Texas Tige (Conroe, TX)

Kenect has been a game changer for us. We use this app almost as much as we use our phones. We have found that it is much easier and faster for us to communicate with our clients via text for many situations. Pictures are easily sent to our customers and received from our customers as well using Kenect. My parts department can now easily say “text us a picture of what you’re needing” and they don’t have to share their personal phone number with strangers. The reviews feature is also an incredible tool. That feature makes it super easy for our customers to leave a review Reviews are very important these days and Kenect puts the power of reviews in our hands. This is a GREAT program!

– Jay Rich
RV Station (Cleveland, TX)

Kenect has been wonderful to work with! Using their text messaging platform for our school has been a huge time saving tool. Our parents love it and so does our front office staff. The review tool makes it so easy to request and reply to both google and facebook reviews. If your looking for a system to save you an incredible amount of time and increase your positive web presence… Kenect is what you need!

– Adam Hendrickson
American Heritage Schools (American Fork, UT)

Features Content

Can You Maintain a Personal Customer Relationship Over Text?

As a business owner, you’ve probably been in this scenario plenty of times. You spend days, months, or even years building up a personal connection with a customer. Between repeat visits to your store and various points of contact for […]

Do You Have a Text Messaging Game Plan for Your Business?

It’s no surprise why consumers prefer texting with businesses as opposed to phone calls and emails. They aren’t blatant sales messages like emails, they don’t clog up voicemails like phone calls, and they mimic the conversational tone of personal communication. […]